WideOpen
CX Maturity Assessment
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Where does your CX stand?

A 10-minute diagnostic across the five strategic dimensions of customer experience excellence — scored against the model we use with enterprise clients.

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Takes about 10 minutes. No prep required.
WideOpen
CX Maturity Assessment
Saved
Insights
Are there deep human (empathy) insights?
Not in place
In progress
Fully mature
0
1
2
3
4
5
A peek at the actual tool you'll use.

Here's what you'll get.

A personalized report with your overall maturity score, dimension-by-dimension scores, every question, and a guide to what to do with the results. Downloadable PDF. Shareable with your team.

Overall Score
Maturity Level
Developing
56%
Your overall maturity at a glance.
Maturity Scale
InitiatingLeading
Where you sit on the full spectrum.
By Dimension
Insights67%
Strategy53%
Blueprints47%
Operating Model60%
Culture53%
Scores in each of the five categories.
Question Detail
Are insights driving experience planning?
Fully mature
In progress
Not in place
Your answer to every question, with the matching anchor.
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Curious about something else?

About 10 minutes for most people. The assessment is fifteen questions; each one has three anchor descriptions to read before you answer. Plan on roughly 30 seconds per question.